This one comes from my honorary intern, Rémy, and is something my mom has engrained in me from the time I started making phone calls:
Anytime you call a customer service line and speak to someone on the phone (or in person, for that matter), ask for their name. Jot it down along with the date, and keep it somewhere safe. You never know when you’ll have to call back, and being able to say, “I spoke to Jenny on October 6th,” rather than just “I called a few weeks ago…” usually gets you wayyyy closer to the solution in about half the time.
I can’t say enough about how helpful this tip has been — it’s one of those things that I would include in a list of Random but Very Important Life Hacks to Remember Forever. Speaking of those…anyone have any other good ones up your sleeve?
Image by Nicole Franzen.